![]() Returns made after 90 days of the purchase date will receive the refund of the purchase price excluding the sales tax. For purchases and returns made in the states of CT and MA: Customers must return any purchase within 90 days of the purchase date to receive a refund of the sales tax. JCPenney reserves the right to limit returns or exchanges with or without a valid receipt. Laser Visa Passports Matrícula Consular Card Puerto Rican Voter Identification Card, and Mexican Voter Registration Card. State IDs Puerto Rican IDs Canadian Province IDs U.S. JCPenney accepts the following IDs for returns: U.S., Puerto Rican, Canadian and Mexican Driver's License U.S. Information from the ID will be retained in a secured company-wide database to monitor the number of un-receipted returns. Valid photo identification is required for all non-receipted returns or exchanges. The refund will be calculated at the item's lowest selling price within the last 45 days, and will be issued in the form of a merchandise return voucher. Without a receipt items purchased at JCPenney are eligible for exchange or refund as JCPenney store credit. Please see the sections below for more information. Items purchased at JCPenney are eligible for exchange or refund of the purchase price on the original method of payment. If not reversed I will have MC reverse the charges. She told me she credited my account and should see it in about 5-7 business days, however, it does not show on my online account. By this time I didn't care and told her refund my money to my MC, I no longer wanted the items. I told them to call UPS and have them to return and pick it up, customer service told me "ok, but you need to print the label." Nope, not today, I told the young lady to have UPS print it and bring it with them during the pickup.Ĭustomer service then tells me "ok, have a nice evening." I said wait, what about my missing items, and she replied "what about it? I explained to her once again that I did not receive my items, and had no idea where they were. What? I told them no, I wasn't going to take their mistake back to UPS. Called JCP and told them about the mix up and was told they were going to send me a UPS label, and they wanted me to tape the package back up, print the label and return to closest UPS facility. Label on package was addresses to me correctly, however the contents and invoice was for someone else in SC. I truly think that at this point the employees at JCP think it's a joke too! If you place an order beware make sure to check because the prices to go down during their clearance. in the meantime the price dropped but even though the order just arrived they won't honor their price match guarantee Of 14 days because the order was placed longer ago. I placed a substantial order and stated that they had already been shipped and a month later I don't have them. ![]() They truly think it's funny and try to find anyway they can to get out of helping you from disconnecting to saying "you're having a difficult time" or "call back later." It's a total joke and these people are making money. Guess what their job is? To avoid doing anything at all cost and then they sit there and laugh at you. Reply where you received the notice saying they got your order and it'll pop up. I am not sure how to get in it except to say that you hit People need to voice their opinions to get this to change and corporate needs to know but I truly suspect that they will be closing. I will never order from Jcpenney again! It's sad because almost half of the things in my house or from there and it wasn't always like this. With JCPenney's hassle-free returns, you never have to keep unwanted merchandise. Gift cards are the only items that are ineligible for refund, exchange or cash redemption. In addition, JCPenney requires a valid photo identification for all items returned or exchanged without a receipt. Gift cards will be issued or exchanges will be given at the existing price for all items returned without a receipt. The refund will be credited to a gift card. When returning items with a gift receipt, they may be exchanged or refunded in the amount of the purchase price on the gift receipt. The refund will be issued to the original form of payment. If you return an item with a purchase receipt, you may exchange the item or get a full refund for the purchase price. Items are eligible for return with or without a receipt. If you need to return or exchange an item, the process is as simple as driving to the nearest JCPenney store or mailing the items to one of three JCPenney facilities if you need to return a large purchase, call customer service to schedule a pick-up. JCPenney makes returning or exchanging purchases simple, easy and convenient.
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